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        The conference had three different parts, each one had   mittees publish a report in English, to keep their mem-
        a special header motto as an introduction and two other   bers informed.
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        headlines to focus.   The first day was dedicated to fund-
        raising (“Dialogue  starts with  raising money”)  with  10   Compared with the sole front formats during the ICOM
        speakers and one interactive exercise with the plenum,   conference,  the  CTM  conference  had  a  different  and
        to  answer in small groups distributed questions. “To   mixed approach. It focused on pedagogical methods to
        build up a transactional philantropical, emotional rela-  implement an immediate learning success in the partici-
        tionship" was one important key learning by Tanja Roach   pants.  In  the  Schlüterhof of the  DHM,  the  special ar-
        (WWF Germany), which focuses on the exchange be-       rangement with the round table seatings, announced
        tween museums and donors/sponsors. “We give you        from the beginning special interactive and collaborative
        something  ‒ you give us something back”. The “Best    methods during the workshops in the conference. The
        Practice Training" covered digital media and storytelling.   participants stayed most of the time together. Regularly
        The main CTM conference started on July 13, 2016 in the   they were asked to move to another table for an ex-
        afternoon. Until Friday midday topics were covered like:   change of ideas and to co-create in changing teams on a
        social media or classical media for an adequate dialogue,   given topic. Each table had its own changing topics.
        storytelling, building partnerships, communication strat-
        egies and emotional engagement, branding and digital   In the programme, the different parts were introduced
        media,  paradox messages,  protest  and social engage-  with special illustrative titles as appetizers like: “Embrace
        ment. The last one and a half days of the CTM confer-  the unexpected" or “How to survive in the digital jungle”.
        ence ended on Saturday, after the “learning safari" and   After each presentation in the front, the plenum or the
        the excursions to different “opportunities everywhere”,   speakers were asked for the specific key learnings to be
        throughout Berlin.                                     kept in mind. Different methods during the workshop like:
                                                               writing a story, construct a picture from a given text,
        The process of communicating                           exchange experiences and ideas with changing teams, a
        the conference                                         world  café  with  its  chocolate  gratification  at  the  end,
                                                               should stimulate a vivid dialogic atmosphere.
        As I had to state in the first part, the communication of
        ICOM before and during the conference was rather unpro-
        fessional, although ICOM had important topics to be pub-
        lished, like the new logo. CTM announced its conference
        in the internet since February 2016 regularly in different
        media. Journalists received free entrance for the daily
        programme (like ICOM) including the visit of the Dom, but
        were excluded from two seemingly spectacular invita-
        tions in the evening. ICOM excluded the press from the
        official excursion day too. There remains one big differ-
        ence between the two institutions working with the press:
        after the conference, ICOM answered all my questions im-
        mediately and detailed. In contrast to ICOM, the last ser-
        vice by the Agency Agenda was the publication of the key
        learnings together with the power point presentations
        after the Berlin conference.   No further personal commu-
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        nication was offered, even not on request.
                                                               CTM Session roundtable at Schlüterhof. Photo: Reiner Zapf
        The approach and the key learnings
                                                               Conclusion
        The topic of the General conference of ICOM: “Museums
        and cultural landscapes" was presented for the plenum
        and during the excursions. The international committees   The topic “museum" as a cultural institution was much
        were free to choose their own conference topics. Ways   more present in the ICOM conference. Here, a closeness
        of presenting the papers were mainly in the traditional   to commercial interests could not be avoided always ‒
        form of one person speaking and the rest listening. Fol-  like in the discussion after the presentation of the artist
        lowing discussions were framed by the time table and   Christo or in the museums fair ‒ but the cultural impetus
        correspondingly, only few possibilities were given for a   and typical museum’s work were always in the focus of
        discussion with all members attending the plenum. As   the General Conference.
        far as I know, there is not a common agreement to col-
        lect key learnings from the papers and discussions and   Although  the  pedagogical concept  of the  CTM  confer-
        there is no accepted obligation, to produce results in a   ence was dominating throughout the four days ‒ accord-
        written form at the end. Usually, the international com-  ing to the motto: what can we learn from it? ‒ the com-
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